Industrial Automation Technical Support | PLC, HMI & VFD Remote Support

IGS Electronics – Industrial Automation Technical Support

Professional remote technical support for industrial automation systems including PLCs, HMIs, VFDs, servo systems, industrial networking, diagnostics, and commissioning assistance.

Your purchase includes:
• Up to 1 hour of remote technical support
• Support via phone, email, WhatsApp, or video call
• Initial response within 24 hours
• Troubleshooting and diagnostic guidance

Once your purchase is completed, we will contact you to arrange and agree a suitable time for the scheduled support call or video session.

Please email your technical questions to:
ingus@igselectronics.co.uk

WhatsApp is the preferred method for fast communication, calls, and video support.

Terms & Conditions:
• Support is provided remotely only unless otherwise agreed in writing
• Support time includes investigation, diagnostics, communication, and troubleshooting related to one submitted issue/request
• Additional issues or extended support time may require a separate purchase
• No refunds are available once investigation or support work has commenced
• Resolution is not guaranteed, particularly where hardware faults, third-party systems, software limitations, or incomplete information are involved
• Customer is fully responsible for ensuring safe operation of machinery and implementation of any advised changes
• Customer must follow all relevant electrical safety and machine isolation procedures before carrying out any work
• IGS Electronics accepts no liability for production losses, downtime, equipment damage, injury, data loss, or consequential losses arising from advice or support provided
• Support is based on information supplied by the customer; incorrect or incomplete information may affect findings and resolution time
• By purchasing this service, you agree to these terms and conditions

IGS Electronics
Industrial Automation Solutions
www.igselectronics.co.uk